Legal
Refund Policy
Last updated: July 15, 2026
The short version: All sales are final. Every product is a digital download you receive — and duplicate into your own Notion workspace — the instant you pay, so we do not offer refunds. But we're human, and we're here. If anything is wrong, email charlie@madebycharlie.co before anything else, and we will make it right.
1. Why all sales are final
This is a digital product. The moment your payment goes through, you get full access and can duplicate the entire database into your own Notion workspace. Nothing is held back, nothing expires, and it's yours forever.
Because of that, there is no way to “return” it. Once you've opened it and copied it into your workspace, you have everything you paid for — we can't un-deliver it. For that reason, all purchases are final and non-refundable, except for the one case below. Please be sure before you buy: read the page, read the FAQ, and email us any question you have first. We answer every one.
2. The one exception: duplicate or accidental charges
If you were charged more than once for the same product, or there was a clear billing error or accidental duplicate payment, that gets fixed — no problem. Email charlie@madebycharlie.co within 60 days with your receipt(s) and we'll refund the duplicate charge promptly. This is the only situation in which money is returned.
3. Something wrong? Reach out first — we'll fix it
A refund is almost never the actual fix. A real person reads every email and genuinely wants you to get value out of what you bought. Before you do anything else, tell us what's going on. In nearly every case we can solve it faster and better than a refund would:
- Can't access it, or a delivery hiccup? We'll resend the product and get you in right away.
- Stuck duplicating or using it? We'll walk you through the setup, step by step.
- Not sure how to get the most out of it? We'll send guidance, resources, and pointers tailored to what you're after.
- Feel it's missing something? We take feedback seriously and use it to make the product better — often within days.
- Not quite the right fit? Tell us what you actually need — we'll help you find or swap into the product that fits.
We're one person building things for real people. Give us the chance to help, and we will.
4. Chargebacks
Filing a chargeback instead of emailing us is not the same as asking for help — when you've already received and duplicated a digital product, it's a claim that the charge was fraudulent when it wasn't. We contest every chargeback, in full.
Every dispute is answered with complete evidence, including:
- Your purchase and payment records.
- Delivery, access, and download logs.
- Email open and click activity.
- Timestamps showing the database was duplicated into a workspace.
- IP, device, and session data from checkout.
- These terms, which you agreed to at the time of purchase.
Chargebacks cost everyone time and money and rarely end differently than an honest email would have. Always reach out first. There is no problem we'd rather fight over a bank dispute than simply fix for you directly.
5. Access after purchase
Because all sales are final, your access is permanent — keep your copy and use it for as long as you like. In the rare case of a refunded duplicate charge (section 2), your access to the product is not affected.
6. Contact
Delivery issue, product help, a duplicate charge, feedback, or anything else — email charlie@madebycharlie.co and put what you need in the subject line (for example: “Delivery issue,” “Setup help,” or “Duplicate charge”). We'll get back to you.